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Email Responses to Guests

Email responses are automated in MY B&B and below.

The Importance of Email Responses

Preparing your booking response emails in advance is a real time saver and provide a consistent response to guests from all B&Bs. Click on any booking in your 'Bookings' section and you are offered a choice CONFIRM or DECLINE - clicking either send a prepared email.


We have prepared a number of standard email responses for you but you can amend and save any to suit your own style or business - See tabs above for the standard layout of each email.

You can amend the standard responses from within 'MY B&B Marketing Tools' as shown below. The words with X's either side are used to insert data automatically such as guest's name, number of nights etc. - you can insert them into your responses by clicking the buttons to the right.

save-emails

CONFIRM Booking Emails

When you CONFIRM a booking the following email is sent automatically. However, several other things happen in the background

  • The guests online booking status page is updated (see Guests View section)- Guests can alway check this even if their confirmation email is not deliver because of spam filters or failure to deliver for technical reasons.
  • Added to other current bookings the guest may have - they can request an email with their travel

tip
Words surrounded by 'x' are inserted from the booking details automatically to save you time. xTERMSx you can amend these in the rooms and Rates section of 'MY B&B'

Subject: Booking Confirmation - Reference Number: xBOOKING_REFx

Message: Dear xFIRST_NAMEx,

Thank you for booking directly with xBNB_NAMEx xBNB_TYPEx xBNB_TOWNx.

Your arrival date is xARRIVAL_DATEx and xROOMSx room(s) are reserved in your name for a total of xNIGHTSx.

Your credit card number has been used to secure this booking but NO money has been taken at this stage - the full amount is payable on departure. However, we would ask you to read our terms / cancellation policy below.

Full details of this booking can be found online along with directions, satnav co-ordinates and a map of our location (if available) - Please logon to http://your-booking.com

Please contact us directly if you have any further queries.

Kind Regards,
xBNB_OWNERx
xBNB_NAMEx
xBNB_TOWNx
xBNB_COUNTYx
xBNB_COUNTRYx
Tel: xBNB_TELx
Email: xBNB_EMAILx
Website: xBNB_URLx

Read Reviews for our xBNB_TYPEx here >> xBNBADVISOR_PAGEx

Terms & Conditions
------------------
xTERMSx

tip
Words surrounded by 'x' are inserted from the booking details automatically to save you time

Decline Booking Email

Subject: No Availability for Your Requested Dates - Reference Number: xBOOKING_REFx

Message: Dear xFIRST_NAMEx,

Thank you for booking directly with xBNB_NAMEx xBNB_TYPEx xBNB_TOWNx.

However, we are unable to accommodate you on the dates requested - xARRIVAL_DATEx to xDEPARTURE_DATEx.

If you have alternative dates in mind - please check our website xBNB_URLx

You may also visit http://www.book-a-bnb.com and search for xBNB_TOWNx to find alternative accommodation

Rest assured, no payment has been taken from you credit card and any booking fees have been refunded automatically.

Please contact us directly if you have any further queries.

Yours sincerely,
xBNB_OWNERx
xBNB_NAMEx
xBNB_TOWNx
xBNB_COUNTYx
xBNB_COUNTRYx
Tel: xBNB_TELx
Email: xBNB_EMAILx
Website: xBNB_URLx

tip
Words surrounded by 'x' are inserted from the booking details automatically to save you time

Confirm a Booking and Take a DEPOSIT Email


Subject: Booking Confirmation - Reference Number: xBOOKING_REFx

Message: Dear xFIRST_NAMEx,

Thank you for your booking directly with xBNB_NAMEx xBNB_TYPEx xBNB_TOWNx.

Your arrival date is xARRIVAL_DATEx and xROOMSx room(s) are now reserved in your name for a total of xNIGHTSx nights.

Your credit card number has been used to pay the booking fee and a receipt for that fee emailed to you. Additionally, we have taken a DEPOSIT for your stay of xPAYMENTAMOUNTx – This is refundable under the terms of our cancellation policy at the bottom of this email.

Full details of this booking can be found online along with directions, satnav co-ordinates and a map of our location (if available) - Please logon to https://irish-e.com/booking

Please contact us directly if you have any further queries.

Yours sincerely, xBNB_OWNERx
xBNB_NAMEx
xBNB_TOWNx
xBNB_COUNTY
x xBNB_COUNTRYx
Tel: xBNB_TELx
Email: xBNB_EMAILx
Website: xBNB_URLx

Read Reviews for our xBNB_TYPEx here >> xBNBADVISOR_PAGEx

Terms & Conditions
------------------
xTERMSx

tip
Words surrounded by 'x' are inserted from the booking details automatically to save you time

Confirm a Booking and Take Full Amount Email


Subject: Booking Confirmation - Reference Number: xBOOKING_REFx

Message: Dear xFIRST_NAMEx,

Thank you for your booking directly with xBNB_NAMEx xBNB_TYPEx xBNB_TOWNx.

Your arrival date is xARRIVAL_DATEx and xROOMSx room(s) are now reserved in your name for a total of xNIGHTSx nights.

Your credit card number has been used to pay the service booking fee and a receipt for that fee emailed to you. The balance of (xPAYMENTAMOUNTx) has been taken from your credit card to secure this booking. Please make sure you read our terms / cancellation policy below.

Full details of this booking can be found online along with directions, satnav co-ordinates and a map of our location (if available) - Please logon to https://irish-e.com/booking

Please contact us directly if you have any further queries.

Yours sincerely, xBNB_OWNERx
xBNB_NAMEx
xBNB_TOWNx
xBNB_COUNTY
x xBNB_COUNTRYx
Tel: xBNB_TELx
Email: xBNB_EMAILx
Website: xBNB_URLx

Read Reviews for our xBNB_TYPEx here >> xBNBADVISOR_PAGEx

Terms & Conditions
------------------
xTERMSx